Refund and Cancellation Policy

1. Subscription cancellation

Customers may cancel a subscription at any time. Cancellation stops future renewal charges. Access may remain available until the end of the current paid billing period.

2. Refund eligibility

Customers may request a refund within 7 days of the initial subscription purchase if the service was not materially used or if a billing error occurred. Refund requests are reviewed case by case.

3. Non-refundable items

Renewal charges, add-on usage, custom setup work, and subscriptions with significant platform usage are generally non-refundable unless required by law.

4. Processing time

Approved refunds are returned to the original payment method when possible. Processing times may vary depending on the payment provider and card issuer.

5. Contact

Refund and cancellation requests can be sent to [email protected].